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Sylvamo Global Business Services Center

Sylvamo Global Business Services Center

  • 1 job offer
  • 7 Employer recommendations
  • Industrial manufacturing
How we employ
  • contract of employment
  • internship / apprenticeship contract
  • When you work for us, you’ll be helping to sustain and renew ecosystems, while delivering on the promise of paper to educate, communicate and entertain the world.

See what working for our company is like

Select department

Customer ServiceSupply ChainSourcingFinanceITHR

What is the work in our company like?

Our multilingual Customer Service division coordinates with our clients, Supply Chain, and Sales & Marketing teams all over Europe and USA. We foster deep relationships with customers, striving to accommodate their needs, alert them to potential challenges, and meet production and delivery deadlines.

Day in the Company

Interesting challenges
Open work culture
Language skills used at work daily


  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of foreign language classes
  • sharing the costs of professional training & courses
  • life insurance
  • remote work opportunities
  • integration events
  • corporate sports team
  • corporate library
  • leisure zone
  • extra social benefits
  • pre-paid cards
  • shopping coupons
  • holiday funds
  • sharing the costs of holidays for kids
  • christmas gifts
  • sharing the costs of a streaming platform subscription
  • employee referral program
  • charity initiatives
  • family picnics

Let’s stay in touch

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Work in company Sylvamo Global Business Services Center

Banner Sylvamo Global Business Services Center
Sylvamo Global Business Services Center

IT Business Analyst – Manufacturing & EHS Applications

  • Specjalista (Mid / Regular), Starszy specjalista (Senior)
  • Pełny etat
  • Umowa o pracę
  • Praca od zaraz
  • Запрошуємо працівників з України
  • Praca stacjonarna, Praca hybrydowa

Aplikuj szybko

this is the number of offers you can find on Pracuj.pl
view job offers

Recruitment process

Join Sylvamo! Check what the recruitment process looks like with us!
  • Sending the application online
    Send us your CV for the selected advertisement. Current job offers can be found on our pracuj.pl.
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    Phone screening
    The selected candidates have a phone conversation.
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    Interview (offline/online)
    At this stage, we deepen the knowledge obtained during the telephone conversation. We want to learn more about your qualifications...
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    We will get back to you within two weeks. Regardless of our decision, we will inform you about your status.
Internships at Sylvamo Global Business Services Center

At Sylvamo, we offer paid internships in Supply Chain (including Customer Service and Transportation), Finance, Global Sourcing (Purchasing), HR and IT. They open based on business needs – i.e. not only during summer, but also during the academic year.

We look for candidates who speak English (and other EU languages), have analytical skills and are eager to learn. As a member of our team, you can expect to work in a diverse, cooperative and multicultural environment.


If you are looking for your first experience in your area of interest, we encourage you to follow our profile and apply for internship opportunities at Sylvamo!

You will have a chance to join one of our teams and learn from experts in the field. You will apply your theoretical knowledge to real-life business cases and get hands-on experience working with systems and applications, such as MS Office.

All this while learning how to operate in a global corporate environment in the heart of Kraków.

Sylvamo Global Business Services Center

Employer’s area

Sylvamo Global Business Services Center

What makes us stand out among our competitors?


Over 320 employees in the branch in Kraków!


600+ customers cooperating with us!


12 nationalities in an international environment!


About us

The promise of paper depends on healthy and productive forest ecosystems, which store carbon, purify drinking water, and provide habitats for wildlife. They also sustain our business and our ability to provide essential products worldwide.

We source fiber from sustainably managed forests to protect them for current and future generations. Our global reach enables Sylvamo to encourage and guide responsible forest stewardship on several continents – protecting forestlands and ecosystems, championing best practices, and promoting third-party certification.

Employee’s perspective

Reviews about Sylvamo Global Business Services Center company

  • employee photo
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    Ever since my days as an intern, Sylvamo has supported my development and allowed me to pursue my interests and the chosen career path. I appreciate working with talented, experienced people who share their knowledge with me. A friendly and engaged team, great atmosphere, support and a lot of growth opportunities – you will find it all at Sylvamo.
    Global Sourcing Buyer
  • employee photo
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    I'm disabled, but it hasn’t impeded my growth with the company in any way. Sylvamo has been very accommodating to all my needs from the very start and I quickly became ingrained in its amazing culture. My growth at Sylvamo isn’t limited in any way, as it’s a company that welcomes people with disabilities!
    Expert Customer Service Specialist
  • employee photo
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    Lifelong learning lies close to my heart, and I'm happy my job at Sylvamo reflects my diverse interests, enables me to expand my knowledge, and inspires my future development. I love working here because I can be myself in Sylvamo's all-inclusive and accepting environment. I’m sure you can find a passionate role for yourself and feel welcome here!
    Fin (they/them)
    Communications & Legal Analyst
  • employee photo
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    I started with the company as an intern and I am a full-time employee. Sylvamo gives me the opportunity to develop my career path and achieve my professional goals. Each day is different here and that helps me quickly gain more knowledge and experience. I am glad to be a part of the Sylvamo Treasury Team!
    Junior Treasury Analyst
  • employee photo
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    Sylvamo was my first job after graduating. During my journey here I’ve worked in several departments and explored different roles. Most recently, I’ve become responsible for leading teams. Sylvamo provides you with a unique and supportive environment for growth and career development. It is an amazing company to be a part of!
    Overseas Transport Manager
  • employee photo
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    I started off as a Customer Service Agent and eventually became Team Leader of one of our Customer Service Teams. Apart from my daily duties, I also have an opportunity to work on a variety of projects that support people and communities in need. This makes my job all the more exciting.
    Team Leader of Support Team/CSR Co-leader
  • employee photo
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    From the very beginning I was given an opportunity to prove myself and work on important projects with more experienced colleagues. Thanks to that I was able to gain experience quickly and get to know the realities of our business as well. What matters to me is that Sylvamo offers great career paths and learning opportunities.
    Global Sourcing Finance Coordinator
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7 users recommends this employer
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The World's Paper Company

The Promise of Paper

The future of paper deserves a company committed to the success of the entire ecosystem. Our purpose is to produce the paper the world relies on in the most responsible and sustainable ways.


To be the world’s paper company: the employer, supplier, and investment of choice.


We transform renewable resources into papers that people depend on for education, communication and entertainment.


We always do the right things, in the right ways, for the right reasons.

The Sylvamo Approach

At Sylvamo, we are completely committed to paper — a commitment that drives our entire approach to business. The Sylvamo Approach expresses who we are, what we do, why we do it, how we do it and what we value.


Keeping Forestland Forested – For Your Future and Ours

The promise of paper depends on healthy and productive forest ecosystems – which store carbon, purify drinking water and provide habitats for wildlife. They also sustain our business and our ability to provide essential products worldwide.

Sylvamo Stewardship

Our global reach enables Sylvamo to encourage and guide responsible forest stewardship on several continents – protecting forestlands and ecosystems, championing best practices and promoting third-party certification.

Responsible Sourcing

We source fiber from sustainably managed forests to protect them for current and future generations. We do not knowingly accept fiber from illegally logged forests or from forests where management practices threaten conservation values.


With a focus on documenting forest management practices and chain of custody, Sylvamo’s numerous, globally-recognized certifications demonstrate our commitment to the ethical, sustainable production of paper.

Employee Assistance Program

When it comes to health and safety, Sylvamo looks beyond the physical aspects and integrates the importance of mental health as well.


The MyCare Employee Assistance Program offers Sylvamo employees, as well as their immediate family members and partners, access to free and confidential:

  • psychological support
  • legal guidance
  • financial guidance

An independent external company provides employee assistance services available within the MyCare program, which covers:

  • helpline available 24/7
  • face to face meetings with a psychologist
  • frequent webinars  

Social events

Celebration, spending time, and having fun together are part of Sylvamo Polska DNA. We promote teamwork, and we know how to bring the teams together. We realize that positive workplace relationships are essential. We love working and being together, and we provide many opportunities to do so for everyone, be it a company family picnic, team building events, Santa Claus visit for our kids, carnival party, Sylvamo anniversary celebration, to name only a few of the social events we organize. Moreover, we are closely connected to our community, and our social events are also linked to corporate social responsibility actions. We care and succeed together in helping the ones in need through organizing charity auctions, supporting education and sponsoring various initiatives locally and globally.


At Sylvamo Polska we have developed attractive and flexible work arrangements, promoting collaboration and work-life balance. We offer possibilities to work both from our office at Lubicz Street, and from home. Flexible work arrangements at Sylvamo Polska mean that office days are purpose and event-based. We have developed a catalogue of required and recommended events that our employees can always refer to. We aim to keep the great atmosphere we have built at Sylvamo Polska. We encourage everyone to use our well-equipped office when scheduling face-to-face team meetings, training sessions, one on ones, or when participating in face-to-face Town Hall Meetings. Booking a desk and a parking spot can be made via a mobile app, and we always have sufficient space to welcome our employees and guests.

Corporate Social Responsibility

At Sylvamo, we know that sharing means caring. It is our firm belief that together we can make a difference. That is why we pay special attention to charity initiatives. Our Corporate Social Responsibility Group (CSR) puts Environment, People, Education and Health at the heart of its activities. It seeks to make a positive change in our local communities, organizing a lot of charity events, where every employee can volunteer and help firsthand. Among the beneficiaries of our CSR initiatives are homeless shelters, children’s hospitals, animal shelters, hospices, schools and many more. 


Our location

Sylvamo Global Business Services Center
Sylvamo Polska
Global Business Services Center
ul. Lubicz 23
31-503 Kraków
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