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Sending your applications
It all starts when you send us your application. Your CV is reviewed by our Talent Acquisition Team to evaluate your suitability for the role. If you want to join our Talent Bank, all you have to do is tick an appropriate box when applying.
Phone interview with our Recruiter
you meet job requirements, you can expect a call from one of our Recruiters. During the conversation we ask about your motivation to join Capita, previous experience, areas of interests, development plans, availability and salary expectations. We will also ask some questions in English just to check if you know the language at the right level.
On-line language placement test
online language test completed at home; for some roles, you might need to complete a written assignment as well.
Ms Team interview with hiring managers
We are keen to get to know you and understand who you are, so will be asking about your past experience, studies, your interests. We might also ask some situational questions so be ready to give examples! You will meet your future Team Leader, find out more about our company and the team you could be joining. You will also have a chance to ask all the questions you may have.
project teams - various tasks, processes and qualifications. There are plans for 500 people to be employed in 2022
days is the average length of digestion of the recruitment process, from the interview with the recruiter to the final decision
Capita is a consulting, transformation and digital services business. Every day our colleagues help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We operate in the UK, Europe, India and South Capita is a leading business services provider with over 55,000 employees.
Capita Poland supports clients across various sectors, including local government, customer service, procurement, life and pensions, insurance, data analysis, and learning and development. We operate in three locations – Kraków, Opole and Łódź.
Daily, we deal with simple processes like checking data correctness, contacting with clients, training coordination, and much more complex processes like closing general ledgers, reporting, financial analysis, claims processing, systems implementation, technical customer support, or fleet administration.
which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.
Diversity & Inclusion (D&I) is important to us and we proudly take part in several activities that support that area.
We have three mentoring programmes:
As an organisation, we aren’t afraid of difficult topics that are important to our colleagues. We hold regular open mic sessions for employees to share their personal experiences on topics such as women’s rights or the situation of LGBTQ people. We consciously give our people this space because want everyone to bring their whole selves to work.
We take pride in what we do and how are helping our clients to deliver better outcomes to their end customers. Our customer service department has three core lines: voice, non-voice and sales and as part of these we support telecoms, fin-tech and hospitality sectors. Most positions are available full-time or part-time to suit parents or students and for remote work from anywhere in Poland. But if you’re more an office-type of person, you can work from the office or in a hybrid mode, too (and we do have top-notch offices in Łódź & Opole!). Languages we’re interested in are: Italian, French, Spanish, German, Dutch & English.