Contact details

Capita (Polska) Sp. z o.o.

Lubicz 23
31-503 KRAKÓW
małopolskie, Polska

NIP: 5252488222

Pozostałe lokalizacje

SouthWestern BPS Poland Sp z o.o., część Capita plc.

Pomorska 106
91-402 Łódź
łódzkie, Polska
Phones: +48 42 288 07 00

Capita Group

Capita is a leading business services provider with over 70,000 employees, operating in the UK, Europe, India and South Africa. Capita Polska supports clients across a range of sectors, including education, transport, health, life and pensions, insurance, and other private and public sector organisations. Recognised as most dynamically developing BPO in Poland, awarded by Outsourcing Stars and CEE Awards.

Capita Poland

At Capita we want to be recognized as a company that treats our employees fairly and consistently and builds its success on the sense of partnership that grows out of that.

We recognise that people are at the heart of our business and we are proud of our culture, which emphasises the enjoyment, fulfilment and collaboration in order to stimulate personal ambition and development.

"Continued growth of our center of excellence, focusing
on people development and striving to become an
employer of choice in Poland"
Jim Lafferty
General Manager Capita Polska


Currently we have more than 550 employees on board. Capita offices are situated in 2 locations:

In the centre of Krakow, 10 minutes’ walk from the Main Market Square and 5 minutes’ walk from the Main Train Station.

Our services from Krakow:

  • Customer management
  • Finance Shared Service
  • Contract Review & Legal
  • IT & SAP Support
  • Procurement Services
  • Insurance & Life and Pensions
  • Human Resources & Recruitment

In Łódź, only 2 minutes’ walk from bus and tram stations and 10 minutes’ walk from the city centre.

Our services from Lodz:

  • Multilingual Customer Service
  • Finance Service  - Accounts Payable, Accounts Receivable and Financial Reporting

Capita Poland’s customer base has grown significantly over the last four years.
You can join, develop and enjoy!

Our Values

Scope of service


  • Account Payable
  • Account Receivable
  • General Ledger
  • Financial Reporting
  • Investor Relations

Human Resources & Recruitment:

  • Sourcing & Recruitment
  • Background Checks
  • Contract Management

Customer management:

  • Scheduling Training activities
  • Sourcing Optimal L&D Solutions
  • Data Analysis

IT & SAP Support:

  • SAP Helpdesk
  • SAP – ABAP – Development
  • SAP Consulting
  • ERP Implementation & Testing
  • Salesforce Support


  • Contract Reviews
  • Tender Management
  • Market Research


  • Onboarding New Customers
  • Handling Claims
  • Policy Administration


  • Contract Management
  • Corporate Secretarial
  • Corporate Due Diligence

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