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Contact details

Alcon Global Services

Marynarska 15
02-674 Warszawa
mazowieckie, Polska

NIP: 5271093105

Alcon Global Services (AGS)

Alcon Global Services (AGS) is a dynamic team providing critical shared-services support to the Alcon organization worldwide – in areas like Finance, IT, HR, Quality, and more. Our objective in AGS is simple – ensuring the satisfaction of our internal clients and contributing to an outstanding experience for Alcon’s customers worldwide.

Alcon Global Services is a functionally-led organization – its teams in Warsaw constitute an integral part of respective global business functions, such as HR, IT or finance. They not only deliver business processes, but are actively engaged in shaping them.

AGS Warsaw is successively taking over more business processes and increasing its recruitment needs. We hired over 100 associates by the end of 2020. And it is only the beginning – Alcon’s development is expected to continue in the years to come.


The IT centre in Warsaw supports different business teams and collaborates with internal and external IT teams around the world. The company works on an ecosystem based on IT solutions developed by leading global producers such as IBM, SAP, Microsoft, StreamServe and creates its own innovative tools, for example, in the big data area.

IT teams that are hiring most often:

  • Commercial IT – develops CRM systems such as Salesforce, EDI (Electronic Data Interchange) and RPA solutions, e.g. Automation Anywhere or an original AWS-based analytical platform which helps make business decisions worldwide.
  • IT ERP – responsible for maintaining SAP and related interfaces, monitoring daily operations and system performance. Members of this team take part in innovative projects and enhancement initiatives – they identify and implement improvements, optimize existing solutions and develop SAP applications.
  • Technical Infrastructure Services/End User Experience – provides hardware and software maintenance and development services (LAN/WAN, Backup & Storage, Databases, Access & Identity Management, Mobile Device Management) and processes and tools supporting IT services management (Tools & Reporting).


In Alcon, the Finance function's mission is to build a world-class ONE Finance team that drives business success with integrity and simplicity in a standardized environment across all the processes and countries. Building strong Finance capabilities in our center in Warsaw is one way of bringing this mission to life. We are aiming to build strong finance expertize, bringing together various roles across the Finance domains focused primarily on supporting European and Middle East countries.

Financial services are currently provided by the following AGS teams:

  • Invoice to Cash (I2C) – takes care of payment collection and credit management (including settling disputes, sending payment requests and managing blocked orders due to credit line). The Accounts Receivable team is at the center of the I2C process, handling accounts receivable for the company’s clients, taking care of cash collection, maintaining the clients’ credit limits, balance sheet account reconciliation, settling client’s complaints with the sales administration teams.
  • Record to Report (R2R) – keeps the accounting books / General Ledger in alignment with the Company’s accounting rules as well as for the local accounting requirements for several EMEA markets. The team makes sure the correct accounting is in place for the revenue recognition, accruals, provisions, reserves and for other business requirements as well as provides support for the statutory and tax related reports for several markets. The R2R team drives the month-end close processes and ensures accurate financial reporting is accomplished within prescribed deadlines and in accordance with IFRS and maintains the monthly  accounts reconciliations in a timely and quality manner with high level of integrity. The team also ensures proper cost accounting for the EMEA markets.
  • Travel & Expenses (T&E) – the team ensures that business expenses of Alcon employees are incurred in accordance with the company policy and regional guidelines. The team’s activities are very comprehensive. Apart from cost control, their main focus is on preparation and implementation of guideline changes and new tools that enhance delivered processes. The team conducts training sessions for employees to introduce new improvements and ensure efficient use of tools for business expense management.
  • Business Planning & Analysis (BPA) team supports management in decision making, allowing the company to reach set optimal goals using its own resources.

The team’s work rests on the following pillars:

  • Goal setting based on budget processes and mid-year forecasts;
  • Financial reporting and in-depth variance analysis;
  • KPI tracking, including risk assessment and mitigation strategies;
  • Business Partnering – close cooperation with all Alcon departments through a financial analysis of new business ideas and optimization of the existing activities.

A job in the BPA team gives you a unique opportunity to cooperate with all company departments and allows you to look at the big picture, not just one component.


The HR department can be divided into two areas, which differ from each other in terms of required competences:

  • HR Help Center – a department responsible for providing HR and payroll support to Alcon employees worldwide, in cooperation with other teams, including the payroll and design departments as well as regional partners. At the moment, the department fully supports certain geographic regions and it is set to become the primary point of contact for the EMEA region in a few months. HR Help Center takes part in the transition of processes as part of the software implementation project (e.g. Workday) and taking over of services. Their activities are centered around knowledge transfer, system testing, process planning and implementation of technological improvements in response to the company’s needs. The department’s back-office team is made up of experts responsible for implementation of improvements within the field.
  • Payroll – a department responsible for paying remuneration to Alcon employees in different European countries. Payroll specialists maintain contact with payroll partners and local offices in regard to taxes, social and health insurance or employee pension plans. The department provides employees with information on their pay. In order to perform the job duties, it is necessary to have general knowledge of labor laws and keep up to date with relevant legislative changes. Candidates for this job are also required to have a good working knowledge of English. Other European languages, even the less popular ones, like Danish or Flemish, are also sought-after. The payroll department is looking mostly for experienced professionals.


Procurement team empowers businesses to take more ownership of purchasing decision-making. The team helps Procurement align better with functional needs and drive competitive advantages for Alcon.

Main actives of the team’s daily work are:

  • PO Management (shopping cart and Purchase requisitions support for indirect procurement)
  • Access Management (managing accesses for the users to be able to execute procurement activities)
  • Helpdesk (providing support and consultation on primary contractual documents, processes)
  • Reporting (executing reporting and data analysis as per business requirements)

The team is responsible for EMEA region and provides support in English and in local languages such as German, French, Italian, Russian and Polish.

Supply Chain department consists of two teams that support business in crucial areas of materials flow.

Material Master Data team:

  • Provides SAP system and material master process expertise and support to associates, business process owners and partners in the local affiliates across EMEA both on Commercial and Manufacturing side.
  • Creates business rules, analyses data, takes part in data cleansing and standardization activities working closely with Global Data Managers.

Regional Supply Chain Experts team:

  • Supports EMEA Alcon affiliates in their smooth Supply Chain and Quality operations from SAP system management perspective.
  • Provides second level technical support to the assigned countries, such as process expertise, resolution of data and systems interface issues.
  • Monitors IDOCs.

Alcon Global Services – practical information

  • Alcon Global Services is located in the New City building at ul. Marynarska 15, within walking distance of Galeria Mokotów. The new office space combines modern design and technology with traditional elements. It has one extra advantage, too – a spacious terrace on the 7th floor, accessible to Alcon employees only.
  • The company offers contracts of employment and a competitive benefits package including private medical care for employees and their family members, a lunch card, transportation allowance or Alcon contact lenses.
  • Thanks to the company’s dynamic development, Alcon employees are given a lot of opportunities to learn new skills. They can take part in interesting projects, transitions and implementations and are given access to training courses, including language classes, modern work tools and – in the case of IT jobs – a technology stack.
  • More information on current vacancies are to be found at